📅 Return Period
Customers may request a return or exchange within 30 days of receiving their merchandise.
📦 Return Conditions
Items must meet the following criteria:
Not heavily used or damaged
Original packaging intact
Suitable for resale
Include all accessories and instruction manuals
🚫 Non-Returnable Items
Returns are not accepted for the following:
Furniture that has been used and is no longer suitable for resale
Custom-made or special-order items
Return requests submitted more than 30 days after receipt
Items damaged by human error or improper use
💰 Refund Policy
Refunds are processed within 3–5 business days after we receive and inspect the returned items.
Refunds will be issued to the original payment method used for the purchase.
🚚 Shipping Cost Responsibility
📌 Quality Issues / Incorrect Items: PlankPulse covers the return shipping costs.
📌 Returns for Non-Quality Reasons (e.g., dislike / incorrect size): The customer covers the return shipping costs.
📦 Return Process
Contact Customer Service to request a return.
Provide your order number and a description of the issue.
Receive the return shipping address and authorization.
Ship the item back and provide the tracking number.
Refund processed after inspection and approval.
Return Address: 1850 Industrial Way, Suite 420, Santa Clara, CA 95050